When a security issue affects your IT infrastructure, you need it resolved without delay and without having to redirect your IT team away from other important tasks. You need access to security experts who know the quickest, safest and most effective way to resolve your issue – and that’s precisely what Kaspersky Maintenance Service Agreement ( MSA ) provides.
What We Offer
Incident Response SLA
24x7x365 access to our dedicated priority support line with a guaranteed response time, so you know exactly how long it will take to address your issue.
Patches developed by our experts and delivered to you right away to remedy specific problems affecting the operation of Kaspersky Lab products in your specific IT environment.
A Single Point of Contact
Your Dedicated Technical Account Manager with the authority to mobilize any Kaspersky Lab expert directly on your behalf, to ensure your issue is prioritized and solved fast and fully.
Access to World-Leading Expertise
Gain access to a wide range of globally recognized security and engineering experts, including specialists in Product support, Anti-malware research, Content filtering research, Product development and Update release.